Human Interaction Management: "There are a number of collaborative activities that go beyond workflow and knowledge management, which I call human interaction management, and that is going to be the next envelope pushed in the whole BPM space." - Peter Fingar
While I appreciate the new focus on the human side of processes, I am not sure that this is entirely new. Wasn't Workflow and then BPM supposed to be able to take care of both machine to machine and machine to human interactions in a process? Maybe I am missing something here. Please feel free to share your thoughts...
technorati tags: HIM, human, interaction, management, business, process, management, bpm
2 comments:
I don't think that it's new at all, and I'm not convinced that it's anything other than a modified modelling technique. My post about it here.
You said it yourself, Sanjay. "Wasn't Workflow and then BPM supposed to be able to take care of both machine to machine and machine to human interactions in a process?" Yes, they do, at least if your process is what HIM terms "mechanistic". What they don't cater for at all is human to human interactions in a process. Such collaborative processes are part of a wider class of activity that HIM terms "human-driven". This is not the province of workflow/BPM. Rather, it is the province of Human Interaction Management.
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