Plenty of business process management (BPM) buzz phrases focus on "changing processes on the fly" and "continuous process improvement," but most BPM practitioners I've spoken to don't take process change lightly. They've typically gained huge advantages just by integrating disparate systems, eliminating paperwork and creating a consistent documents process with an audit trail. They're not going back to modeling (and the modeling team, if there was one) to consider incremental changes.
Intelligent Enterprise Magazine: In Focus: The Don't-Fix-It-If-It's-Not-Broken School of BPM
Wednesday, June 22, 2005
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