The Don't-Fix-It-If-It's-Not-Broken School of BPM

Plenty of business process management (BPM) buzz phrases focus on "changing processes on the fly" and "continuous process improvement," but most BPM practitioners I've spoken to don't take process change lightly. They've typically gained huge advantages just by integrating disparate systems, eliminating paperwork and creating a consistent documents process with an audit trail. They're not going back to modeling (and the modeling team, if there was one) to consider incremental changes.
Intelligent Enterprise Magazine: In Focus: The Don't-Fix-It-If-It's-Not-Broken School of BPM

CIO Today - Infrastructure - Are You Ready for BPM?

"But if their process is broken, BPM won't fix it; it'll just make it faster."
CIO Today - Infrastructure - Are You Ready for BPM?