Wednesday, February 22, 2006

HIM - Human Interaction Management

There's a new buzzword in the BPM space - HIM (Human Interactions Management

Human Interaction Management: "There are a number of collaborative activities that go beyond workflow and knowledge management, which I call human interaction management, and that is going to be the next envelope pushed in the whole BPM space." - Peter Fingar

While I appreciate the new focus on the human side of processes, I am not sure that this is entirely new. Wasn't Workflow and then BPM supposed to be able to take care of both machine to machine and machine to human interactions in a process? Maybe I am missing something here. Please feel free to share your thoughts...

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2 comments:

Sandy Kemsley said...

I don't think that it's new at all, and I'm not convinced that it's anything other than a modified modelling technique. My post about it here.

Keith Harrison-Broninski said...

You said it yourself, Sanjay. "Wasn't Workflow and then BPM supposed to be able to take care of both machine to machine and machine to human interactions in a process?" Yes, they do, at least if your process is what HIM terms "mechanistic". What they don't cater for at all is human to human interactions in a process. Such collaborative processes are part of a wider class of activity that HIM terms "human-driven". This is not the province of workflow/BPM. Rather, it is the province of Human Interaction Management.