Wednesday, August 24, 2005

New definition of Business Process Management - by Gartner

New definition of BPM by Gartner: - Analyst Briefing: "BPM is a management practice that provides for governance of a business's process environment toward the goal of improving agility and operational performance. BPM is a structured approach employing methods, policies, metrics, management practices and software tools to manage and continuously optimize an organization's activities and processes."

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